Metodi di pagamento

Metodi di pagamento

Pagamenti sicuri tramite: Visa, MasterCard, PayPal, UnionPay, American Express, Google Pay, Discover, Klarna, Afterpay, JCB, iDEAL, Bancontact, Diners Club.

Annulla Entro 12 Ore

Puoi annullare l'ordine autonomamente entro 12 ore dalla creazione. Vai alla pagina Dettagli ordine e clicca il pulsante “Annulla”. Una volta confermato, lo stato dell'ordine verrà aggiornato in Annullato.

Nota: il periodo di 12 ore viene calcolato a partire dal momento in cui il tuo ordine viene generato nel nostro sistema.

Dopo il pagamento

Dopo che il tuo ordine è stato creato con successo, LAGENIO elaborerà il tuo ordine entro 1–2 giorni lavorativi. Gli ordini sono principalmente spediti tramite DHL. Nella maggior parte dei casi, i pacchi all'interno della Germania vengono consegnati entro 2–5 giorni, i pacchi all'interno dell'UE vengono consegnati entro 3–7 giorni e, in un numero molto ridotto di aree remote, la consegna può richiedere circa 10 giorni.

(Nota: i tempi di spedizione sopra indicati sono solo a scopo indicativo e potrebbero non applicarsi a determinate aree remote. Il periodo di spedizione si riferisce esclusivamente ai giorni lavorativi ed esclude le festività e i giorni non lavorativi. In casi eccezionali, le spedizioni possono essere gestite da altri corrieri.)

Learn More

Non Coperto

  1. Danni causati da incidenti, uso improprio, disastri naturali o modifiche non autorizzate
  2. Usura normale (aspetti estetici, materiali di consumo, pellicole protettive)
  3. Danni derivanti dal mancato rispetto del manuale utente

Servizio di Garanzia – Un Unico Standard Semplice

  1. Contatta il Servizio Clienti – invia un'email a info@lagenio.com con una descrizione, foto/video e il tuo numero d'ordine.
  2. Spedisci al nostro Centro Assistenza – I clienti pagano il trasporto in sola andata verso il nostro laboratorio certificato in Germania.
  3. Ispezione e Soluzione – Se viene confermato un difetto di qualità, LAGENIO provvederà a:
  • riparare o fornire una sostituzione ricondizionata senza costi,
  • coprire il trasporto di ritorno verso di te o rimborsare la spedizione originale di uscita.

Dettagli della Politica di Garanzia

Politica di Garanzia

Support & Contact

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Payment Methods

Payment Methods

Secure payments via: Visa, MasterCard, PayPal, Klarna, UnionPay, American Express, Google Pay, Discover, Afterpay, JCB, iDEAL, Bancontact, Diners Club.

After Payment

After your order is successfully created, LAGENIO will process your order within 1–2 business days. Orders are mainly shipped via DHL. In most cases, parcels within Germany are delivered within 2–5 days, parcels within the EU are delivered within 3–7 days, and in a very small number of remote areas, delivery may take around 10 days.

(Note: The above shipping times are for general reference only and may not apply to certain remote areas. The shipping period refers to business days only and excludes public holidays and non-working days. In exceptional cases, shipments may be handled by other carriers.)

Order Cancellation

Cancel Within 12 Hours

You can cancel your order yourself within 12 hours of order creation. Simply go to your Order Details page and click the “Cancel” button. Once confirmed, your order status will be updated to Canceled.

Note: The 12-hour period is calculated from the time your order is generated in our system.

Cancel After 12 Hours

Orders cannot be canceled directly through the website after 12 hours, as the order may already be processing in our warehouse.
To request a cancellation, email info@lagenio.com with:
  1. Order number (e.g., MBLG-1***)
  2. Order date and time
Our support team will check your order and do our best to cancel it.
Note: If the order has already been shipped, we cannot cancel it. You may return the item following our Return & Refund Policy.

Special Cases

Pre-sale, promotional, or customized products may have different cancellation rules. Contact support promptly for the best chance of cancellation.

Returns & Refunds (30-Day Satisfaction Guarantee)

Return & Refund Policy Details

Shipping Policy (Standard Service Only)

Shipping Policy Details

Warranty Policy

Within 12 months of purchase, LAGENIO provides free repair or replacement for manufacturing defects on phones bought at shop.lagenio.com.

Not Covered

  1. Damage caused by accidents, misuse, natural disasters, or unauthorised modifications
  2. Normal wear and tear (cosmetics, consumables, protective films)
  3. Damage resulting from failure to follow the user manual

Warranty Service – One Simple Standard

  1. Contact Customer Support – email info@lagenio.com with a description, photos/videos, and your order number.
  2. Ship to our Service Centre – Customers pay the one-way freight to our certified lab in Germany.
  3. Inspection & Solution – If a quality defect is confirmed, LAGENIO will:
  • repair or provide a refurbished replacement at no cost,
  • cover the return freight to you or reimburse your original outbound shipping.

Warranty Policy Details

Warranty Policy

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How long does the after-sales service last?

1. 30-Day Free Return & Full Refund

Free return and replacement with full refund for device-related issues within 30 days.

2. Up to 2-Year Warranty

Standard 1-year warranty. VIP users can enjoy up to 2 years of coverage.

VIP users are those who activate extended benefits by scanning the VIP card included in the box.

3. Lifetime Customer Support

LAGENIO provides lifetime after-sales support. Our team is available on business days to assist with any device-related questions, with responses typically within 24 hours.

“Lifetime” refers to the entire usable lifespan of the device, from purchase until it reaches the end of its service life due to aging.

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Android Smartphone Troubleshooting Guide

Table of Contents
  • Part 1: System Setup & Basic Settings
  • Part 2: Connectivity & Network Issues
  • Part 3: Display & Touch Screen
  • Part 4: Battery & Charging
  • Part 5: Camera & Multimedia
  • Part 6: Apps & Google Services
  • Part 7: System & Performance Issues
  • Part 8: Storage & File Management
  • Part 9: Security & Account Issues
  • Part 10: Hardware & Physical Issues
  • Part 11: Advanced Recovery & Troubleshooting

Part 1: System Setup & Basic Settings

1. Language Setup
  • First boot: select language in setup wizard
  • Settings → System → Language & region → System Languages  
  • SIM card may auto-set language (model dependent)
2. Find IMEI Number
  • Dial: *#06#
  • Settings → About phone → Device Info
  • Box label / back label
3. System Update
  1. Settings → System → System updates
  2. Use Wi-Fi
  3. Backup data before update
4. Factory Reset
  • Settings → System → Reset optins → Erase all data(factory reset)

⚠ All data will be erased

Part 2: Connectivity & Network Issues

5. No Mobile Signal / Weak Signal
  1. Check SIM insertion
  2. Enable mobile data
  3. Check carrier support
  4. Move to better coverage area
6. Mobile Data Not Working
  1. Enable data switch
  2. Reset APN settings
  3. Check SIM activation status
7. WiFi Issues (Very Common)
  • Cannot connect to WiFi
  • Connected but no internet
  • Frequent disconnection
  • Slow speed

Fix:

  1. Restart router & phone
  2. Forget network and reconnect
  3. Reset network settings
8. Hotspot Not Working
  1. Check mobile data
  2. Restart hotspot
  3. Verify connected device compatibility
9. Bluetooth Issues
  • Cannot pair device
  • Disconnect frequently
  • No audio output

Fix:

  1. Remove old pairing records
  2. Restart Bluetooth
  3. Re-pair device
10. VoLTE / Call Quality Issues
  1. Enable VoLTE in settings
  2. Check carrier support
  3. Switch network mode

Part 3: Display & Touch Screen

11. Touch Screen Not Responding
  1. Clean screen
  2. Restart device
  3. Avoid charging during issue
12. Screen Flicker / Lag
  1. Update system
  2. Close background apps
  3. Possible hardware issue if persistent
13. Screen Color / Display Issues
  1. Adjust brightness settings
  2. Disable auto brightness
  3. Check third-party apps
14. Ghost Touch (Random Touch)
  1. Clean screen
  2. Remove screen protector
  3. Avoid humid environments

Part 4: Battery & Charging

15. Slow or No Charging
  1. Check cable & charger
  2. Clean charging port
  3. Use original charger
16. Charging Stops or Unstable
  1. Avoid loose cable
  2. Try different adapter
  3. Restart device
17. Battery Drains Fast
  1. Reduce background apps
  2. Lower screen brightness
  3. Disable unused services
18. Charging Slows After 80%

This is normal battery protection behavior.

19. Charging Port Issues
  1. Clean port gently
  2. Check for dust or damage

Part 5: Camera & Multimedia

20. Camera Not Working
  1. Close background apps
  2. Check permissions
  3. Restart device
21. Blurry Camera
  1. Clean lens
  2. Improve lighting
  3. Stabilize device
22. Video / Audio Recording Issues
  1. Check microphone permission
  2. Test in other apps
23. No Sound in Media Playback
  1. Check volume settings
  2. Disable silent mode
  3. Test speaker

Part 6: Apps & Google Services

24. Apps Keep Crashing
  1. Clear cache
  2. Update app/system
  3. Reinstall app
25. App Installation Failure
  1. Check storage space
  2. Enable “Install unknown apps”
  3. Try APK again
26. Google Play Issues
  • Cannot open Play Store
  • Download stuck
  • App update failure

Fix:

  1. Clear Play Store cache
  2. Restart device
  3. Re-login Google account
27. No Notifications
  1. Enable background activity
  2. Disable battery restriction
  3. Check notification settings

Part 7: System & Performance Issues

28. Phone Freezing / Lag
  1. Restart device
  2. Clear storage
  3. Remove heavy apps
29. Overheating
  1. Normal during heavy use
  2. Avoid gaming while charging
  3. Close background apps
30. Auto Restart
  1. Check unstable apps
  2. Update system
  3. Factory reset if needed
31. Boot Loop / Stuck on Logo
  1. Force restart
  2. Charge device
  3. Enter recovery mode if needed

Part 8: Storage & File Management

32. SD Card Not Detected
  1. Restart device
  2. Check card compatibility
  3. Avoid hot swap
33. OTG Not Working
  1. Check OTG support
  2. Try different cable
  3. Check file format
34. Cannot Transfer Files
  1. Enable “File Transfer mode” via USB
  2. Try different cable

Part 9: Security & Account Issues

35. Forgot Screen Password
  1. Use fingerprint (if enabled)
  2. Factory reset via recovery mode

⚠ Data will be erased

36. Google Account Login Failure
  1. Check internet connection
  2. Verify credentials
  3. Reset account sync
37. FRP Lock (Factory Reset Protection)

After reset, Google account verification is required.

Part 10: Hardware & Physical Issues

38. Microphone / Speaker Not Working
  1. Check obstruction
  2. Test with other apps
  3. Hardware issue if persistent
39. Charging Port Loose
  1. Clean port
  2. Check cable fit
  3. Possible hardware repair required
40. Screen Damage / Scratches
  1. Replace screen protector
  2. Inspect display panel

Part 11: Advanced Recovery

41. Recovery Mode Reset

Used when system is unresponsive or locked.

42. Safe Mode (Troubleshooting Apps)

Helps identify problematic apps

43. Firmware Issues
  1. Contact support for system reflash
  2. Avoid unofficial ROMs

Final Note

  1. This guide applies to most Android smartphones.
  2. Menu names and features may vary depending on device model, Android version, and manufacturer customization.
  3. If you are unable to resolve the issue on your own or if the problem persists, please contact LAGENIO Support immediately. We will assist you in resolving the issue.